Returns Policy

Non-Refundable and Non-Exchangeable Items

All items are non-refundable and non-exchangeable unless they are damaged or broken. We take great care in ensuring our products are of the highest quality, and we stand by our products. However, we understand that issues may occasionally arise.

Damages and Issues

Please inspect your order upon receipt. If you find that the item is defective, damaged, or you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.

Steps to Follow if You Receive Damaged Products:

1. Inspect Your Order: Check your order as soon as it arrives to ensure everything is in proper condition.
2. Contact Us Immediately: If you notice any issues, email us at contact@biocareclinic.co.uk within 48 hours of receiving your order.
3. Provide Evidence: Send us a video of the damaged or defective item. This will help us understand the issue better and expedite the resolution process.

Reporting Issues

We are committed to resolving any issues promptly. If you encounter any problems with your order, follow these steps:

1. Email Us: Send an email to contact@biocareclinic.co.uk within 48 hours of receiving your order.
2. Include Details: In your email, include your order number, a description of the issue, and attach a video showing the defect or damage.
3. Our Response: Once we receive your email, our customer service team will review the information and get back to you with a resolution plan as soon as possible.

Resolution Process

Upon receiving your email and video evidence, our team will:

1. Evaluate the Issue: Assess the damage or defect to understand the problem thoroughly.
2. Determine the Solution: Based on our evaluation, we will decide the best course of action, which may include sending a replacement or offering a solution that meets your satisfaction.
3. Communicate Next Steps: We will inform you of the next steps and keep you updated throughout the resolution process.

Our goal is to ensure that you are completely satisfied with your purchase and that any issues are resolved quickly and efficiently. Your satisfaction is our priority, and we appreciate your cooperation in helping us maintain high standards of service and product quality.